phwim Privacy Policy

phwim is a Philippines-based mobile entertainment platform offering sports coverage, casino-style games, bingo, and account management services to registered members across the Philippines. This Privacy Policy applies to all personal data collected through our website at https://phwim.bet, our mobile platform, and any related communications we send to you. By registering an account or continuing to use our services, you acknowledge that you have read and understood this policy. We are committed to handling your personal information responsibly and in accordance with applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act No. 10173). If you have any questions about how your data is handled, you may reach us at [email protected] at any time. This policy may be updated periodically, and we will notify registered members of any material changes through the contact details on their account.

When you register on phwim, we collect personal information that is necessary to create and manage your account. This includes your full name, date of birth, email address, mobile number, and a government-issued identification document for age and identity verification purposes. During the course of your use of the platform, we also collect transactional data such as deposit and withdrawal records, game activity logs, and session history. We automatically collect certain technical data when you access our platform, including your IP address, device type, browser version, and operating system — this helps us maintain platform security and improve your experience. We may also collect information you voluntarily provide when you contact our support team, such as the content of your messages and any attachments you send. We do not collect sensitive personal information beyond what is strictly necessary for account verification and regulatory compliance. All data collection is proportionate to the purpose for which it is used, and we do not collect information speculatively or without a clear operational reason.

The personal data we collect is used primarily to operate your account, process transactions in Philippine pesos, verify your identity, and ensure that our platform remains secure and compliant with Philippine regulations. We use your contact details to send you account-related notifications such as transaction confirmations, security alerts, and updates to our terms or policies — these communications are necessary for the operation of your account and cannot be opted out of while your account remains active. Your game activity and session data are used to detect unusual patterns that may indicate fraud, account compromise, or problem gambling behaviour, allowing us to take protective action where needed. We may use aggregated, anonymised data for internal analytics to improve platform performance and user experience — this data cannot be used to identify you individually. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. If you contact our support team, the information you provide will be used solely to resolve your query and improve our service quality.

phwim does not sell, rent, or trade your personal information to third parties for marketing or commercial purposes under any circumstances. We may share your data with trusted service providers who assist us in operating the platform — for example, payment processors, identity verification services, and cloud infrastructure providers — but only to the extent necessary for them to perform their specific function, and always under strict confidentiality agreements. We may disclose your personal information to Philippine government authorities, regulatory bodies, or law enforcement agencies when required to do so by law, court order, or regulatory directive. In the event that phwim undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We will notify you of any such transfer through the contact details on your account before it takes effect. We do not share your data with any third party for advertising targeting, profiling, or resale purposes.

Your personal data is stored on secure servers with access restricted to authorised personnel only. We implement industry-standard technical and organisational measures to protect your information against unauthorised access, disclosure, alteration, or destruction — including encryption of data in transit and at rest, regular security audits, and access control policies. We retain your personal data for as long as your account remains active and for a reasonable period thereafter as required by Philippine law and our regulatory obligations. If you request account closure, we will delete or anonymise your personal data within a reasonable timeframe, except where retention is required by law. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with our legal obligations under the Data Privacy Act of 2012. We encourage you to use a strong, unique password for your phwim account and to contact us immediately at [email protected] if you suspect any unauthorised access to your account.

As a registered member of phwim and a data subject under Philippine law, you have the right to access the personal information we hold about you, to request corrections if any information is inaccurate or incomplete, and to request the deletion of your data subject to our legal retention obligations. You also have the right to object to the processing of your personal data in certain circumstances, and to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated. To exercise any of these rights, please contact us at [email protected] with your full name, registered email address, and a clear description of your request — we will respond within a reasonable timeframe and in accordance with applicable law. We will never penalise you for exercising your data privacy rights, and we are committed to handling all such requests with transparency and respect. Please note that some requests may be subject to identity verification before we can process them, to ensure that we are responding to the correct account holder.

phwim uses cookies and similar tracking technologies to maintain your session, remember your preferences, and ensure the platform functions correctly on your device. Session cookies are temporary and are deleted when you close your browser, while persistent cookies remain on your device for a set period to improve your experience on return visits. We do not use third-party advertising cookies or tracking pixels that share your browsing behaviour with external advertisers. You can manage or disable cookies through your browser settings at any time, though doing so may affect the functionality of certain features on the platform. By continuing to use phwim after being informed of our cookie practices, you consent to the use of cookies as described in this policy. If you have questions about specific cookies used on the platform, please contact us at [email protected] and we will provide further details.